Refund & Service Policy

This Refund & Service Policy outlines how WebCoreVital charges for services, handles project approvals, and manages full, partial, or no refunds.

1. Service Charges & Payment Structure

For website development, SEO, performance optimization, or related services, we follow this payment structure:

• Advance Payment: 50% of the total project cost is required before work begins.
• Final Payment: Remaining 50% is due before final delivery or website migration.
• For small projects under a defined budget, full upfront payment may be required.
• Monthly services (SEO, maintenance) are billed in advance.

No work will begin until the initial payment is received.

2. Project Approval Process

• Client provides project requirements in writing (email or documented form).
• We provide proposal/quotation with scope of work.
• Client confirms scope and makes advance payment.
• Development begins based strictly on approved scope.
• Preview or staging link is shared for review.
• Client must provide feedback within 5 business days.
• Final approval confirms project completion.

Any additional work outside the agreed scope will require a revised quotation.

3. Full Refund Policy

A full refund may be granted only if:

• The project has not yet started.
• The cancellation request is made within 48 hours of payment.
• No design, development, research, or work has been initiated.

4. Partial Refund Policy

A partial refund may be issued if:

• The project is canceled after work has begun but before 50% completion.
• The refund amount will be calculated based on work already completed.
• Administrative and payment gateway fees may be deducted.

5. No Refund Policy

No refunds will be provided in the following cases:

• Project is completed and delivered.
• Client approves final design or development.
• Delay caused by client inactivity exceeding 15 days.
• Change of mind after work has started.
• SEO services after initial strategy implementation.
• Performance improvements dependent on third-party hosting limitations.

6. Revisions Policy

• Up to 2 revision rounds are included unless otherwise specified.
• Additional revisions may incur extra charges.
• Major changes after approval are treated as new projects.

7. Client Responsibilities

• Provide required content, access, and materials on time.
• Respond to feedback requests promptly.
• Ensure third-party licenses (themes, hosting) are valid.

Project timelines may be extended due to delays in client communication.

8. Digital Products (Plugins)

For downloadable digital products:

• Refund requests must be submitted within 7 days.
• Refunds are granted only for verified technical issues.
• License misuse voids refund eligibility.

9. Dispute Resolution

In case of disputes, both parties agree to attempt resolution through mutual discussion before pursuing legal action.

10. Contact

Email: support@webcorevital.com
Website: https://webcorevital.com